Shipping policy
Shipping Policy
Thank you for shopping with Brusca Healthcare. This policy explains our order processing, shipping, tracking, and delivery procedures.
Order processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Processing time is separate from shipping time. During holidays, promotions, or periods of high order volume, processing may take longer.
After an order enters processing or has been shipped, we cannot guarantee that it can be changed or canceled.
Shipping destinations and rates
Available shipping destinations, delivery methods, and shipping charges are calculated and displayed at checkout based on the delivery address, products, and order value.
If a free-shipping promotion is available, the qualifying order amount will be displayed on our website or at checkout. The minimum order value is calculated after discounts and before taxes, unless otherwise stated.
Estimated delivery times
Estimated delivery times are displayed at checkout or provided in the shipping confirmation when available.
Delivery dates are estimates and are not guaranteed. Delivery may be affected by carrier delays, severe weather, customs processing, supply disruptions, incorrect addresses, or other circumstances outside our reasonable control.
Order tracking
When tracking is available, we will send the tracking information to the email address or phone number provided at checkout after the order ships.
Tracking information may take 24–72 hours to update after the carrier receives the package.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your address, contact us immediately at [SUPPORT EMAIL]. We cannot guarantee address changes after an order enters processing or has shipped.
If a package is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges where permitted by law.
Split shipments
Orders containing multiple products may be shipped in separate packages and may arrive on different dates. When available, separate tracking details will be provided for each package.
International orders
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless checkout expressly states that these charges are included.
Customs processing may cause additional delays. Customers are responsible for confirming that ordered products may legally be imported and used in their country.
Delayed or lost packages
If tracking has not updated for an unusual period or you believe your package is lost, contact us at [SUPPORT EMAIL] with your order number.
We will review the shipment and, where appropriate, assist with a carrier investigation or provide another solution required by applicable law.
Packages marked as delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check the delivery location and surrounding area
- Ask household members, neighbors, or building staff
- Confirm that the shipping address is correct
- Contact the shipping carrier
If the package remains missing, contact us promptly at [SUPPORT EMAIL].
Damaged packages
If your order arrives damaged, contact us within 7 days of delivery. Include your order number and clear photos or videos of the product, shipping box, packaging, and shipping label.
Keep the product and all packaging until we have completed our review.
Contact us
For shipping questions, contact:
Brusca Healthcare
Email: [SUPPORT EMAIL]
Customer-support hours: Monday–Friday, 7:00 a.m.–3:00 p.m. [TIME ZONE]