Refund policy
Refund & Return Policy
We want you to be satisfied with your purchase. You may request a return within 30 days after receiving your order.
Return eligibility
To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received, with all original packaging, manuals, accessories, seals, and tags included. You must also provide the receipt or other proof of purchase.
To start a return, contact us at [SUPPORT EMAIL] before sending any item. If your return is accepted, we will provide return instructions and the return address. Items sent back without prior authorization may not be accepted.
Health and hygiene products
For health and hygiene reasons, products that come into direct contact with the body, skin, mouth, bodily fluids, food, or medication may not be returned after their protective seal or original packaging has been opened.
This restriction does not apply when the product is damaged, defective, incorrect, or when applicable law requires us to accept the return.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at [SUPPORT EMAIL] within 7 days of delivery.
Include your order number and clear photos or videos of the item and packaging so we can evaluate the issue and provide an appropriate solution.
Non-returnable items
The following items cannot be returned, except where required by law:
- Opened or used health, hygiene, personal-care, or intimate-care products
- Products with broken safety seals or missing original packaging
- Customized or personalized products
- Gift cards
- Final-sale items clearly marked as non-returnable
- Products damaged through misuse or failure to follow the manufacturer’s instructions
Exchanges
The fastest way to receive a different item is to return the eligible product and place a new order after the return is approved.
Return shipping
If the return is caused by a damaged, defective, or incorrect item, we will cover reasonable return-shipping costs or provide another appropriate solution.
For returns based on preference, fit, or change of mind, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable unless required by law or the error was ours.
Refunds
After receiving and inspecting the returned product, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Banks and payment providers may require additional time to process and display the refund.
If more than 10 business days have passed since your refund was approved, contact us at [SUPPORT EMAIL].
Cancellations and address changes
Contact us as soon as possible if you need to cancel an order or change the shipping address. We cannot guarantee changes after the order has entered processing or has shipped.
This policy does not limit any rights available under applicable consumer-protection law.